鄭州雅思培訓選環(huán)美雅思-雅思小作文范文3
53 2017-07-12
IELTSWritingTask1:piechartsreport
題目;
ThechartsbelowshowtheresultsofaquestionnairethataskedvisitorstotheParkwayHotelhowtheyratedthehotel'scustomerservice.Thesamequestionnairewasgivento100guestsintheyears2005and2010.
范文:
Thepiechartsparevisitors’responsestoasurveyaboutcustomerserviceattheParkwayHotelin2005andin2010.
Itisclearthatoverallcustomersatisfactionincreasedconsiderablyfrom2005to2010.Whilemosthotelguestsratedcustomerserviceassatisfactoryorpoorin2005,aclearmajoritydescribedthehotel’sserviceasgoodorexcellentin2010.
Lookingatthepositiveresponsesfirst,in2005only5%ofthehotel’svisitorsrateditscustomerserviceasexcellent,butthisfigureroseto28%in2010.Furthermore,whileonly14%ofguestsdescribedcustomerserviceinthehotelasgoodin2005,almostthreetimesasmanypeoplegavethisratingfiveyearslater.
Withregardtonegativefeedback,theproportionofguestswhoconsideredthehotel’scustomerservicetobepoorfellfrom21%in2005toonly12%in2010.Similarly,theproportionofpeoplewhothoughtcustomerservicewasverypoordroppedfrom15%toonly4%overthe5-yearperiod.Finally,afallinthenumberof‘satisfactory’ratingsin2010reflectsthefactthatmorepeoplegavepositiveresponsestothesurveyinthatyear.
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